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Customer Service Specialist

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Customer Service Specialist

Customer service is essential for businesses and organizations. With the increase of technology, human interaction with customers has become more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success.

Registration

More Information and Registration

Prerequisite

High school diploma or equivalent, completion of our Basic Skills Assessment and submission of the Program Application. Working knowledge of computers and access to a computer and the Internet are required.

The Basic Skills Assessment and Program Application are located online. The instructions are here. You will be directed to the program application after completing the skills assessment.

What You’ll Learn
  • Customer service and behavior skills
  • Productivity
  • Contributing to the service culture
  • Communication skills
  • Service in a diverse world
  • Technology
  • Encouraging customer loyalty
Who Should Enroll
  • Individuals interested in adding a specialty certification
  • People with good motivational, interpersonal, problem-solving and communication skills
  • Stay-at-home mothers/fathers
  • Those interested in part-time employment
  • Retail and hospitality professionals
  • Recent high school and college graduates
  • Business owners
Complementary Courses
  • Basic Office Technology
  • Administrative Professional
  • Meeting & Event Management
Financing Options
  • Interest-free payment plans available on a case-by-case basis
  • VA Education Benefits
  • Continuing education loans
Registration

More Information and Registration

Open House

Register for an Information Session

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Occupational Trends
13%

— Growth in employment for customer service representatives through 2022, according to the Bureau of Labor Statistics

941,600

— Projected job openings by 2022 as reported by the Occupational Information Network

$50,570

— Salary for top customer service representatives (U.S. News & World Report)