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Bridging the Gap

Bridging the Gap

The administrative professional was once considered a job. Now, it’s a career choice. Many 21st century workers are stuck with 20th century skills. The 21st century office is high tech. Electronics are smaller and faster, and wireless is imperative. Procedures are changing rapidly due to the influence of technology. Today’s office professional must possess a broad array of technical and interpersonal skills to successfully contribute to the company’s mission.

As office support roles become more diversified, job titles are changing. The Information Age has redefined the administrative assistant’s role as the lifeblood of an organization. They are information and people managers and are vital to a company’s success.

Occupational Trends
Prospective employees lacking a college degree fight the challenge of their resumes getting lost in the shuffle. Individuals who earn a professional training certificate find it provides a much-needed boost to their job opportunities.

According to the U.S. Department of Labor (Bureau of Labor Statistics), this occupation is expected to be among those with the largest number of new jobs.

  • The projected growth of administrative assistants, legal and medical secretaries is expected to range between 11 and 27% before 2018.
  • By 2022, employment for administrative assistants is projected to grow by 15.7%. An additional 308,000 positions will need to be filled in the next decade.

New Demands. New Class.Admin Pro 2
Due to the fast-changing job market, we have reformatted our Administrative Professional Certificate program to better prepare you for success. The program, offered twice annually – January and August – bridges the gap between basic skills courses and current office practices. You will develop the knowledge and skills necessary for workplace success in tasks such as telephone, records management, mail, financial records, and presentations. You will also learn basic procedures for managing office tasks by studying time management techniques and completing applications in an office simulation format.

Award-Winning Instruction
Cindy Moss, winner of the 2015 Association for Continuing Higher Education (ACHE) South Outstanding Faculty Award, leads the program. Possessing a very high-energy personality, Moss keeps her classes active and involved. Her interactive format includes numerous group activities – splitting students into groups of 3-6. She constantly challenges her students to think critically by having them participate in team building exercises. One of her progressive strategies involves pairing up students in what could be considered an in-class mentorship program. Weaker students are paired with stronger ones to ensure no one is left behind. This has resulted in better class chemistry among the students.

Learn Office Support Functions
The program focuses on helping you polish your relevant job skills in five core disciplines:

  • Routine – Document storage, electronic record keeping, coordinating direct mailings, and keeping logs.
  • Technical – Document preparation, maintaining schedules and calendars, handling messages and maintaining computer files, directories, and databases – telecommunications/email.
  • Analytical – Banking and accounting procedures, planning meetings and events, working with vendors and suppliers regarding equipment purchases.
  • Interpersonal – Coordinating a team project, identifying and responding to work styles and personality traits and time management skills.
  • Managerial – Using Internet/intranet for research, interviewing, orienting, supervising, motivating staff, budgeting, staffing, evaluating personnel, and problem solving.

The course also prepares you for the Certified Administrative Professional (CAP) exam.

You Can Do It
Have questions? Give us a call or drop us a line on Facebook.

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